PiSrc Prism is a company-aware chatbot solution that understands your site, your products, your solutions. It ingests sitemaps and can integrate with enterprise systems and internal knowledge bases to deliver bespoke answers to customer questions. We leverage modern LLM AI customized to your unique brand voice to deliver one-on-one service to users. Prism uses a context-aware analyzer that routes queries to the correct enterprise data sources based on user intent. We work with you to also set guardrails to make sure information is delivered safely and consistent with your business needs. Prism delivers multilingual experiences, adapting search, tone, and guardrails to each locale—on-brand and compliant in multiple languages. We offer an out-of-the-box solution optimized for AEM and ElasticSearch, or customizable enterprise solutions that support alternate enterprise architectures and business requirements.
A brand-voice chatbot that stays grounded. Prism uses RAG to route every question to authoritative enterprise sources, then answers with citations and deep links. You control the tone, style, and safety boundaries—allowed topics, fallback behavior, redaction, escalation—so every reply stays compliant and on-brand.
Prism supports customers in every market with accurate, on-brand answers in any language. Locale-aware search and routing adapt to regional terminology, industry vocabulary, and dialects while preserving brand voice. Built-in guardrails maintain compliance across jurisdictions, roles, and data-sensitivity levels.
Prism produces structured, on-brand answers that snap cleanly into your UI. Define templates—tables, checklists, JSON blocks—and Prism fills them with cited facts, required fields, and guardrails. The result is consistent, reusable output your teams can trust and your pages can render without cleanup.
Prism includes a full analytics layer so you can see what’s working—and why. Track click-through rate, intents, and trending pages or documents by product, locale, or audience. Drill into guardrail triggers, redactions, and escalations to refine policy over time. Test prompts, templates, ranking weights, and recommendations; capture thumbs-up/down and comments to surface content gaps and prioritize fixes.
Prism converts long pages into tight, on-brand briefs—grounded with citations and deep links. It can compare products side-by-side, highlighting specs, pros/cons, and what changed so trade-offs are clear. For broader topics, Prism produces clean overviews with key points, risks, and suggested next steps. Outputs stay structured (tables, bullets, exec summaries) and always trace back to approved content.
Prism sanitizes inputs at the edge—masking PII and applying deny-lists and detectors—before any storage or model call. Retrieval is permission-aware, and every answer follows your guardrails for topics, tone, and redaction. Dashboards track tokens, cost, and latency, with audit logs showing exactly which prompts and sources were used.
Prism offers natural Text-to-Speech with per-language and per-locale voices. For Speech-to-Text, use push-to-talk or auto-detect with live partials, accurate punctuation, and multilingual recognition. Built-in accessibility includes captions, transcripts, and keyboard controls aligned with WCAG guidance.
Prism connects to AEM and ElasticSearch for fast, precise, low-latency results. It indexes pages, fragments, assets, and metadata with language-aware analyzers, blends keyword (BM25) with vector/semantic search, and returns stable IDs with deep links for trustworthy citations. Filters, facets, and per-section boosts align results to your site structure. PDF pipelines and field-/tenant-level security keep everything accurate and safe.
Core Indexing
Realtime Delivery
Crawler & Data Pipelines
Flexible by Design
